⭐ LYRIC’S JEWELRY – Return & Refund Policy

So you can always shop with confidence.

30-Day Return Policy

We want you to love your jewelry as much as we do. That is why we offer a 30-day return period, giving you time to decide whether your piece is truly right for you.

You have 30 days after receiving your order to request a return.

To be eligible for a return, the following conditions must be met:

• The item is unworn and unused.
• It is in its original condition.
• All tags are still attached.
• The original packaging (jewelry box and protective pouch) is complete.
• You can provide proof of purchase.

Jewelry is a delicate product. Small scratches, signs of wear, or bent parts may reduce its value. Please therefore try on our pieces as carefully as possible.

How to Start a Return

Returns within Germany (DE)

1. Please log in to your customer account: https://account.lyricsjewelry.com
2. Select the items you would like to return.
3. After we review your request, we will provide you with a return shipping label.
4. Pack the goods carefully and hand the parcel over to the shipping provider.
5. Once we have received and inspected your return, we will refund the corresponding amount.

Please note: A return fee of €5.90 will be deducted from your refund.

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Returns from outside Germany (AT, CH, FR, EU & international)

Please contact us before sending your return if you wish to return an order from outside Germany. Once we have confirmed your return request, you must arrange the return shipment yourself and cover the applicable shipping costs.

Items sent back without a prior return request cannot be accepted.

Return Shipping Costs

For full transparency:

🇩🇪 Returns from Germany (DE)

We will provide you with a return shipping label. A return fee of €5.90 will be deducted from your refund.

🌍 Returns from outside Germany

(AT, CH, FR, EU & international)

Please contact us in advance. You arrange the return shipment yourself and cover the applicable shipping costs.

Damage & Problems

We carefully inspect every piece of jewelry before shipping. Nevertheless, damage can occasionally occur during transport.

Please inspect your order as soon as you receive it and contact us immediately if:

• The item is damaged.
• You received the wrong product.
• Parts are missing or the packaging is severely damaged.

We will take care of the issue promptly and provide a straightforward, customer-friendly solution. Your statutory warranty rights remain unaffected.

Exceptions – Items That Cannot Be Returned

To maintain our quality standards, the following exceptions apply:

❌ Personalized Jewelry

For example, custom-made items, individually ordered sizes, or special engravings.

❌ Gift Cards

❌ Sale / Outlet Items

For discounted items from our Outlet collection, we do not offer an additional voluntary return right. Your statutory right of withdrawal remains unaffected.

❌ Worn Jewelry

Jewelry showing clear signs of wear, make-up residue, bent loops or fittings, scratches, or missing original packaging cannot be refunded.

❌ Product Damage Caused by Improper Use

Damage caused by external impact or improper use is excluded from returns and warranty coverage.

Exchanges

The fastest way to exchange an item is:

1. Return the original item.
2. Once your return has been approved, place a new order for the desired item.

This helps ensure that the item you want is available to order.

Right of Withdrawal (EU)

For deliveries within the EU, you also have a statutory right of withdrawal of at least 14 days. We voluntarily extend this period to 30 days to give you additional peace of mind.

Please note: If jewelry has been worn beyond what is necessary to inspect it, you may be liable for any resulting diminished value.

Refunds

Once we have received and inspected your return, we will send you a confirmation.

If your return is accepted:

• The refund will automatically be issued to your original payment method.
• Refunds are usually processed within 10 business days.
• Depending on your bank, it may take additional time for the refund to appear in your account.

If you have not received your refund after 15 business days, please contact us at:

📧 info@lyricsjewelry.com

We will look into it promptly.

⭐ Why LYRIC’S JEWELRY?

• High-quality 925 sterling silver jewelry
• Careful quality control
• Secure packaging and jewelry gift box
• Customer service that genuinely responds
• Fair and transparent return policies

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