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Welcome to Lyric's Jewelry!

Q & A

IMPORTANT INFORMATION ABOUT COVID-19

The health and safety of our employees and customers is our top priority!
hygiene measures in our department stores
The highest hygiene standards apply in our department stores. This also applies to your package and the products you have ordered. So you can always order carefree from us.

Hygiene measures during delivery
Our shipping partners also comply with the officially prescribed health and hygiene standards and safety precautions. A handover can be contactless.
More information can be found here .

QUESTIONS AND ANSWERS

1. HOW CAN I TRACK MY PACKAGE?

As soon as your package has left our warehouse, you will receive a shipping confirmation from us by email or SMS.

In this email/SMS you will find all the information you need to track your package.

2. I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?

You will receive the gift card as a discount code that can be redeemed at checkout.
Please make sure that you enter the code correctly.

How long is the gift voucher valid?

Our gift cards are valid for 2 years from the date of purchase.

Can I also redeem my gift voucher in the sale?
Yes!

Can I return goods that were paid for with a gift card?
Yes. The value of the goods will then be refunded to you on your voucher. You then have a valid voucher again, which you can also redeem within 2 years.

*Coupons can be used on our items - shipping costs do not count For this.

Important information about our gift vouchers:

  • Cash payment of the amount is not possible
  • Valid for 2 years from date of purchase
  • Vouchers are excluded from the right of withdrawal

13. IS IT SAFE TO SHOP ONLINE HERE?

Yes absolutely. Safety first! The online shopping safety of customers is our top priority! We use encrypted SSL security to ensure your payments are 100% protected. All transactions are safe and encrypted with us.
HTTPS is used on our website. The website server to browsers such as Chrome proves the identity of the website using a certificate.

14. IS MY PERSONAL DATA PROTECTED HERE AT ALL TIMES?

Naturally. The protection of your data and your trust are important to us. Personal information that you provide to us through our websites will not be shared or sold by us for any third party's separate use. From time to time, we may provide aggregate (statistical) data about our customers, revenue, online traffic patterns and related data to reputable third parties in order to improve our Services. These statistics do not contain any personally identifiable information. We share information with third parties when we are required to do so by law or as part of a legal process, to protect our customers, protect life, keep our Services safe, and protect our legal rights. We may receive information from partners, vendors, suppliers and other third parties, which are usually businesses (but some may be educational or public bodies) and may be located in any location where we do business. We collect this data to improve your experience on our websites, for example. These third parties can be broken down into the following categories:
  • advertising and marketing companies
  • Social Media Platforms and Partners
  • campaign partner

We use the information we collect for lawful purposes in which we have a legitimate interest and for compliance purposes. You can find out more about the topic of data protection here .

To ask? Welcome!
If you have any further questions about our jewellery, the use of our website or a general customer enquiry, you can contact us directly. Thanks very much!